Conflicts are a way of life in projects and can occur at any level in the organization, usually as a result of conflicting objectives. Many companies have managing conflict best practices which incorporate conflict resolution modes. Test your knowledge of the conflict resolution modes with today’s free PMP® practice question.

Question: A project conflict has arisen on how to integrate new software midstream during your IT project. You wish to gather the team and incorporate multiple viewpoints to quickly resolve this conflict. Which conflict resolution mode would you apply?

a) Withdrawing
b) Smoothing
c) Forcing
d) Collaborating

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Answer: D. Collaboration uses the team’s input and is an effective way to gather multiple points of view.

Did you have trouble with this question? PMP Mock Exam makes perfect.

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